Privacy Policy

Confidentiality is a basic principle of our practice: essentially, what’s said in the treatment room stays in the treatment room. Confidentiality is a fundamental right for all patients: we will not divulge anything you tell us without your consent, unless required to do so by law.

In order to treat you safely and effectively, however, we need to hold certain personal information relating to you. This enables us to identify you and your records and to make decisions about the type of treatment that would be safe and appropriate for you. In addition we are legally obliged to record certain data relating to you.

The data we keep

We are required to keep:

  • Your name,
  • Your address,
  • Your date of birth,
  • Details of your medical history,
  • Details of our observations and the treatment we have given.

In addition we keep details of your phone number(s) and email address for convenience in contacting you. We have to have your consent to do this, specifying the purposes for which we are allowed to use them.

How we store your data

Your personal contact details will be stored both on paper (in your notes) and on a computer spreadsheet.

Details of your medical history and treatment will be kept on paper only.

Our policy

We will:

  • Record only information that is required by law or for which we have your consent;
  • Keep all records securely: written (paper) records in locked premises and electronic (computer) records in encrypted files;
  • NOT record any information relating to your credit/debit cards other than the start and expiry dates and the last 4 digits of the card number only (this means there is no way of identifying the card’s owner);
  • NOT write to your GP or anyone else (e.g. insurance company) without your consent;
  • NOT share any of your personal data with any other organization without your specific consent;
  • NOT use your telephone or email contacts for any purposes except those for which you give your consent.